Insurance FAQs

 My roofs not leaking and doesn't have any missing shingles. Does that mean I have no damage?

No. Your roof may not have noticeable damage from the ground level view, but the best way to tell if your roof is affected by hail or wind damage is to have a No Limit Roofing specialist who is experienced and can get on your roof or use a drone to inspect and see if you qualify for a full roof replacement. As well as to go over the other factors of a roof such a how old is the roof, the granules, and the wear of the shingles.

A storm came through bringing strong winds and hail, how do I know if my roof was damaged?

No Limit Roofing will guide you through the entire claims process. We will come out and inspect the roof to look for damage and meet with your adjuster to go over the damage and pictures we have noted. We will work with your insurance company to ensure all necessary damages are covered by your carrier.

Will my insurance premium increase if I file a claim?

No your premium will not increase because the damage to your home is the result of a natural disaster which was beyond your control. However if you live in an area where the insurance company has classified it as catastrophic area, the insurance company may increase your rate regardless if you have filed a claim or not.

Does it matter how old my roof is?

Not as far as determining whether to pay or not, but it does affect how much the insurance company will pay if you have an actual cash value (ACV) policy.

How much do I have to pay?

This depends on your deductible and the type of policy you have. If you have a full replacement policy, your total cost would be the amount of your deductible. If you have an actual cash value (ACV) policy, the insurance company subtracts your deductible from the total amount, and then they subtract a portion for depreciation. Depending on the age of the roof. This depends on how they pay you. Some insurance companies will pay a lump sum at one time, while others will require the work to be completed before they release a final payment. If they pay a portion up front and are holding a portion back until completion, the final bill will be determined by the actual invoice not to exceed the adjusted amount.


EXAMPLE: The insurance company says it will allow $8,500.00 to replace your roof. Your deductible is $1,000.00. You will only receive $7,500.00 if the job costs $8,500.00. If the job costs $8,000.00, the insurance company will pay you $7,000.00 total, since your deductible is $1,000.00. They only owe the actual amount not to exceed the adjusted amount.

What if your bid is greater than the insurance company's estimate?

Let us know. We can almost always work something out with the insurance company or with you by adjusting our bid to meet their allotment.

Can I get upgrades on my materials?

Yes, however, the increase in price above the insurance price is your responsibility. This is a great time for upgrades since the insurance company is responsible for the bulk of the cost. Also, if you have another storm related claim, the insurance company will put you back in the higher grade materials the second time.

The insurance company withheld depreciation on my roof.  Do I get that money?

Most homeowner property policies cover full replacement value. The first check the insurance company gives you is the Actual COST Value (ACV); what the roof cost to be replaced or repaired today after deducting for your roofs age, just like your car is worth less now than the day you bought it. The money withheld is called the depreciation, or technically, the Replacement Cost Value (RCV) and will be paid to you when the work is completed or most times upon the submission of a signed contract with a licensed contractor for the work specified in the insurance adjusters repair estimate.

Why did the insurance company withhold depreciation?

There are three reasons that the insurance companies hold some money back.  (1) To make sure that you get the work done.  Insurance companies have learned if they give the customer all the money up front, some people end up spending it elsewhere and not on the work that needs to be done.  (2) They want you to pay your full deductible and repair your property.  (3) And finally, if the roofing work cost you less than what the adjuster has estimated, the insurance company will pay you based on that lower sum. That saves the insurance company money.  But to get a roof replaced for less than the adjuster estimated means that the contractor is probably going to cut corners somewhere on your roof installation. You should choose to buy as good of a roof as the insurance has agreed to allow for with their estimate.  Legally, you have to pay the deductible either way.  Go ahead and get the best roof you can.

The insurance company is only paying for part of my roof, but my neighbor’s insurance company is paying for their entire roof--why is their whole roof being covered and mine only repaired?

There are many factors that affect the damage on an individual house, such as: age, quality and condition of the roofing, tree coverage and how steep a roof is.  Your neighbor may have experienced more damage than your house.  The insurance company will only pay for the actual damage to your home. If the entire roof was not damaged than the insurance company will not pay for the whole roof.  It is always best to have your roofing contractor there at the time of the appointment with the adjuster. This ensures that the adjuster has calculated and assessed the same amount of damage as the contractor, and the contractor can assist with pictures, drone video, and even get on the roof if the adjuster is not willing to get on the roof.

Should I get several estimates?

While it is not necessary to get several estimates. It is best to do your research, find out who your neighbors or coworkers have used, and get a narrowed search down to at least three qualified roofing companies. Check out our blog, we list things to look for in a qualified contractor. We are experienced in working with all insurance companies and will make sure that you will not pay anything out of your pocket except your deductible. If a contractor gives you an estimate for less than the pricing determined by your insurance provider, you will not receive the difference. If we determine the repairs cost more than the pricing determined by your insurance provider, we will work with your insurance company to make sure they cover any additional costs. 

Why is an estimate from a roofing company greater than the insurance company's estimate?

Sometimes the adjuster misses something that needs to be included or completed. We will be in communications with the insurance company if we find this has happened. We also can submit “supplements”—a  charge or charges that need to be added to a claim for items omitted, overlooked, under paid or discovered after work begins. Supplementing a claim is allowable and insurance companies prefer to get notification of supplementation request early vs late in the project. However, most times this is done after the roof has been approved. If the supplements are approved, the insurance company will either send an additional check after the 2nd check or include the additional amount in the second check.